Frequently Asked Questions

I’m having trouble watching a video

You can contact one of our digital ushers on support@zoovenues.co.uk if you’re experiencing any technical difficulties

What is ZOOTV?

ZOOTV is a new Edinburgh Fringe dance and theatre streaming service created to support Fringe artists and performers during the pandemic. In 2020, it was the biggest streaming platform from the Edinburgh Festivals, with over 30,000 viewers tuning in from around the world.

How can I watch ZOOTV on my web browser on my computer, tablet or mobile device?

You will be able to watch films and livestreams on any device with a good internet connection, such as a computer, smartphone or tablet

How do I buy a ticket for a show?

You can buy a ticket by clicking on the ‘buy tickets’ button next to a performance piece. Create an account and enter your card details, then you’ll be emailed a confirmation with a link you can use to access the performance at the viewing time.

You’ll need to make an account in order to buy a ticket, which you will be prompted to do during purchase. If you’d like to know more information, head to our ticket provider’s support page.

Are the videos available worldwide?

Yes – you can watch from anywhere with a good internet connection. If you want to watch a livestream, be aware that performance times are given in local time, currently British Summer Time (BST). You will need to check what time this is in your time zone if you’re watching from outside the UK.

Do I need to make an account?

Yes – you need to make a account to watch all the ticketed shows on ZOOTV, including ZOOTV x Ian Abbott and Dance Base shows. Once you create an account, you can use it to book tickets for multiple shows.

Can I watch ZOOTV on my television?

The answer is yes – if you have a smart TV, ChromeCast, FireStick, Apple TV or Roku.

On a smart TV, open your smart TV’s integrated internet browser and type in zootv.live.

Using an internet browser on a streaming device connected to your TV such as Firestick, Chomecast, Roku or Apple TV, open the internet browser on your device and follow the streaming device instructions to mirror the video onto your television.

You can also connect your laptop to your TV via a HDMI cable, then selecting the relevant output source on your TV. This will then mirror your laptop screen onto your TV screen.

How can I access content warnings for films?

There are content warnings available in a drop-down box under each video. They may contain spoilers.

What protocols are in place to keep dancers and other staff working safely?

All films and livestreams as part of ZOOTV have been produced in line with government guidance, including:

  • Keeping the number of people working together in-person to a minimum
  • Regular COVID-19 testing
  • Adhering to social distancing
  • Rehearsing and performing in large, ventilated spaces
  • Wearing face coverings whenever possible
  • Frequent hand washing, sanitising and cleaning

Contact Us

If none of these answer your questions, you can get in touch on support@zoovenues.co.uk